Last updated: 28 Dec 2023
1. Cancellation Policy
1.1 Course Enrollment
Once you have enrolled in a course on Global Skills Academy through the website [https://global-skills-academy.com/] (the “Website”), your enrollment is considered final. We do not generally allow cancellations of course enrollments.
1.2 Exceptional Circumstances
In exceptional circumstances, such as documented medical issues or other unforeseen circumstances, we may consider requests for cancellation on a case-by-case basis. Please contact our customer support at [ firstname.lastname@example.org ] to discuss your situation.
2. Refund Policy
Refund eligibility is determined based on the type of course purchased and the timing of the refund request. Refunds are generally not provided for course enrollments.
2.2 Exceptional Circumstances
If you believe you have exceptional circumstances warranting a refund, please contact our customer support at [insert contact email]. We may, at our sole discretion, consider refund requests on a case-by-case basis.
2.3 Digital Products
Refunds are not provided for digital products or downloadable content purchased on the Website unless there is a technical issue with the product that we are unable to resolve.
3. Process for Refund Requests
3.1 Contact Customer Support
If you believe you are eligible for a refund under the terms outlined in this policy, please contact our customer support at [ email@example.com ] within [ 15 days] days from the date of purchase.
3.2 Refund Processing
If your refund request is approved, the refund will be processed using the original payment method. Please allow [ 10 ] days for the refund to be credited to your account.
4. Changes to the Cancellation/Refund Policy
We reserve the right to update or modify this Cancellation/Refund Policy at any time. Any changes will be posted on this page with an updated “last updated” date.
5. Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us at [ firstname.lastname@example.org ].